| Which Type of BOSS Are You!!?? | ||||||||||||||||||||||||
| By: Larry Herrera | ||||||||||||||||||||||||
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WHICH TYPE OF BOSS ARE YOU? THE OFFICE TYRANT THE FIRST AND ALL FAMILIAR WAY OF HANDLING POWER IS THE EXECUTIVE -AS- DICTATOR METHOD. AT THE ROOT OF THIS PHENOMENON IS THE VERY HUMAN PROBLEM THAT ARISES WHEN ANY MORTAL ( PARTICULARLY ONE WITH AN EGO PROBLEM) IS HANDED A TITLE AND GIVEN CONSIDERABLE POWER. IN THE MIND OF THE DICTATOR TYPE, THIS CONFIRMS HIS MANIFEST DESTINY TO RULE. HE TYPICALLY STARTS HIS CONVERSATIONS WITH HIS FAVORITE PRONOUN, "I," AND ENDS WITH DISPARAGING STATEMENTS SUCH AS , "WHAT�S WRONG WITH YOU IS�" UNLIKE MOST SENSIBLE BOSSES, HIS UNABLE TO CONSIDER THE IDEAS AND OPINIONS OF OTHERS AND STUBBORNLY RELIES ONLY ON HIS OWN JUDGMENT WHEN MAKING DECISIONS. HE USES LANGUAGE LIKE A VERBAL WHIP DANGLIN THE THREAT OF TERMINATION OVER THE HEADS OF HIS SUBORDINATES AND INSTILLING FEAR AND CONFUSION IN ALL WHO WORK FOR HIM.TYPICALLY, THEY DEMAND THAT THE EMPLOYEES "LOOK BUSY" EVERY SECOND, TAKE EXACTLY 45 MINUTES FOR LUNCH , MAKE NO PERSONAL PHONE CALLS AND GENUFLECT AT THE STROKE OF 5 AS THEY MAKE THEIR EXIT. THE PARANOID EXECUTIVE A MORE SUBTLE AUTHORITARIAN TYPE IS THE PERSECUTED EXECUTIVE. A DISTANT RELATIVE OF THE DICTATOR., HE MAY NOT BE AS STRONG -WILLED, BUT HE FIRMLY BELIEVES THAT HE IS THE MAN IN CHARGE, EVERYONE IS OUT TO SLIT HIS THROAT. CONSEQUENTLY, HE RULE THE OFFICE WITH AN IRON HAND, STIFLING CREATIVITY, AND IS SUSPICIOUS OF ANYONE WHO DOES A JOB WELL. IN SOME COMPANIES, BACKSTABBING MAY ACTUALLY BE RAMPANT AND THE EXECUTIVE IS THEREFORE JUSTIFIED IN FEELING PERSECUTED. BUT IN MANY INSTANCES, THE THREATS ARE ONLY A FIGMENT OF IMAGINATION, AND THE PERSECUTED EXECUTIVE IS ACTUALLY THE PARANOID EXECUTIVE. IN EITHER CASE , THE PERSECUTED EXECUTIVE�S SECRETIVENESS AND SUSPICION OF EVERYONE, FROM CLOSEST ASSOCIATES TO THE TYPING POOL, RESULTS IN A HIGH TURNOVER RATE AND POOR OFFICE MORALE.THE PERSECUTED EXECUTIVE IS SO INVOLVED IN PROTECTING HIS POSITION THAT HE USUALLY FAILS TO DO A GOOD JOB. AS A RESULT,HE NEVER TRULY SUCCEEDS AND IS PASSED OVER WHEN NEW AND EXCITING POSITIONS ARE BEING FILLED. THE TIMID EXECUTIVE THE THIRD AUTHORITY TYPE IS THE TIMID SOUL.USUALLY A TALENTED BUT INNOCUOUS WORKER, HE FEARS HIS OWN SHADOW AND AVOIDS ATTRACTING ATTENTION. DESPITE HIS TALENT IN THE FIELD, THE TIMID SOUL DESIRES NEITHER POWER NOR AUTHORITY, BUT HASN�T THE COURAGE TO SEE THEM DONE. ONCE THRUST INTO A POSITION OF AUTHORITY, HE MEEKLY MANEUVERS AROUND THE OFFICE. HE�LL NOD HIS HEAD IN APPROVAL AT THE SLGHTEST SUGGESTION AND PRAISE ANY EMPLOYEE WHO HAPPENS TO KNOW THE TIME OF DAY. MOST TIMID EXECUTIVES ARE SO TRAUMATIZED BY THE IDEA OF WIELDING POWER THAT THEY PALE AT THE THOUGHT OF EXERTING ANY AUTHORITY. THEY�LL PROCRASTINATE AT RE ORGANIZATION IN FEAR OF OFFENDING FELLOW EMPLOYEES, GENERALLY LETTING THE BUSINESS RUN ITSELF INTO THE GROUND. THE HYPOCRITE ON THE OTHER END OF THE SPECTRUM IS THE DO-AS -I -SAY, NOT-AS -I-DO EXECUTIVE. LACKING NEITHER TALENT NOR ADMINISTRATIVE SKILLS, HE UNDERMINES HIS EFFECTIVENESS BY SETTING A DOUBLE STANDARD FOR THE OFFICE. ONE SUCH NON-LEADER WAS A GENERAL MANAGER OF A CHICAGO -BASED PUBLISHING HOUSE. AFTER ESTABLISHING EXPLICIT RULES FOR THE OFFICE, HE BLITHELY BROKE EACH ONE. HIS EXAMPLE SET A PATTERN FOR OFFICE ANARCHY THAT WRECKED HIS DEPARTMENT ALONG WITH HIS CAREER. THE HYPOCRITE�S DOWNFALL WAS THAT HIS EMPLOYEES JUDGED HIM MORE BY HIS ACTIONS THAN HIS WORDS. THE RENEGADES THE MAVERICK EXECUTIVE, LIKE THE DO-AS-I-SAY AUTHORITARIAN, HAS BOTH TALENT AND ADMINISTRATIVE ABILITY. HIS PROBLEM LIES IN HIS PENCHANT FOR UNUSUAL PROCEDURES, SHUNNING MORE CONVENTIONAL METHOS. HE SPENDS HIS TIME EXPERIMENTING INSTEAD OF SUPERVISING HIS SUBORDINATES. ALSO KNOWN AS A "PIE -IN THE -SKY" ADMINISTRATORM THE MAVERICK IS UNCONVENTIONAL IN DRESS, ATTITUDE AND THE WAY HE HANDLES PEOPLE. IN FACT, HE�S OFTEN SO OUTLANDISH THAT HE�S REGARDED BY HIS PEERS AS A RENEGADE, ALTHOUGH SOME OF HIS IDEAS MIGHT EASILY IMPROVE THE BUSENESS. BY ALLOWING HIMSELF TO BE TYPECAST INTO A PARTICULARLY UNCOMFORTABLE ROLE, HE RULES OUT ANY CHANCE OF EARNING RESPECT OR ACCEPTANCE. THE POLITICIAN THE SEVENTH TYPE OF EXECUTIVE IS THE OLD-FASHIONED "WE�VE-ALWAYS-DONE-IT-THIS-WAY" ADMINISTRATOR. HIS MIND IS SO TIED TO CONVENTION THAT HE�S LIKELY TO FORGET WHICH DECADE HE�S LIVING IN. DESPITE WHATEVER ABILITY THE MAN MAY POSSESS, HE HAS ALLOWED HIS JOB AND PROBABLY HIS LIFE TO SETTLE INTO A FAMILIAR RUT. BASICALLY, HE�S AFRAID OF CHANGE AND STICKS RIGIDLY TO THE RULES TO MASK HIS FEAR. OBVIOUSLY, DOING THINGS ONE WAY BECAUSE THEY WORKED ONCE DOESN�T NECESSARILY MEAN THEY�LL CONTINUE TO WORK. THE OLD-FASHIONED EXECUTIVE NEED NOT BE AN OCTOGENARIAN SINCE AGE ISN�T THE DETERMINING FACTOR. HIS ENORMOUS NEED FOR SECURITY, PROMPTED BY DOUBTS OF HIS OWN COMPETENCY, MAKE HIM A STICKLER FOR THE RULES. JUST LIKE THE DICTATOR WHO "KNOWS" HIS WAY IS THE ONLY WAY, THIS EXECUTIVE ELIMINATES CHOICE AND INNOVAITON WHICH MIGHT THREATEN HIS CHERISHED BELIEFS. THE ALIEN THE FINAL TYPE IS THE GARBO EXECUTIVE, WHO, LIKE THE ACTRESS, PREFERS "TO BE ALONE." CONTEMPLATIVE, BROODING AND TOO ACADEMIC, THIS TYPE OF EXECUTIVE FACES A TWO-PRONGED PROBLEM. FIRST, HIS NEED FOR QUIET AND SOLITUDE CREATES AN ALOOFNESS THAT WARDS OFF HIS ASSOCIATES. SECOND, HE DEVELOPS A CERTAIN SNOBBISHNESS BECAUSE OF HIS POSITION. HE�S THE TYPE WHO�D SAY, "WE TRY NEVER TO ASSOCIATE WITH THE HIRED HELP." WHILE HE MAY MAINTAIN A GLORIFIED IMAGE OF HIMSELF, HIS PEERS WILL REGARD HIM AS LESS THAN HUMAN. IT�S AN IMAGE THAT SOMEONE IN BUSENESS CAN ILL AFFORD , ESPECIALLY SINCE THE GUTS OF MOST ASMINISTRATIVE POSITIONS ENTAIL WORKING WITH PEOPLE, NOT COMPUTERS. WHETHER THE GARBO EXECUTIVE IS ACTUALLY A TALENTED BUSINESSMAN HAS NOTHING TO DO WITH HIS EFFECTIVENESS. BY STEREO-TYPING HIMSELF, HE�LL MEET WITH LITTLE COOPERATION FROM EITHER PEERS OR SUBORDINATES. ALL EIGHT EXAMPLES ARE AMPLIFICATIONS OF TRAITS THAT ANY ADMINISTRATOR OCCASIONALLY EXHIBITS. FEW PEOPLE IN POWER ARE LIKE THE DICTATOR ALL THE TIME. BUT ON THE JOB, THE DOMINANCE OF ANY ONE OF THE TRAITS CAN BE PERMANENTLY DISABLING. ANY OF THESE TRAITS PROMINENTLY EXHIBITED IS CERTAIN TO LEAD TO ONE COMMON PEROBLEM, A FAILURE TO COMMUNICATE. AND IN THE BUSINESS WORLD, COMMUNICATION IS VITAL. THE WAY TO GET THAT COOPERATION IS TO NOT PERMIT YOURSELF TO BE CATEGORIZED, BRANDED AND EVENTUALLY DISLIKED, INSTEAD, USE YOUR AUTHORITY IN A WAY THAT WILL PLEASE YOUR BOSS, THOSE RESPONSIBLE TO YOU AND YOURSELF. SOUND IMPOSSIBLE? IT REALLY ISN�T. ALL IT TAKES IS A SOUND UNDERSTANDING OF YOUR OWN PERSONALITY AND A DESIRE TO WORK WITH OTHERS, NOT COMMAND THEM. THE IDEAL ADMINISTRATOR THE BEST AUTHOURITY TYPE IS THE EXECUTIVE WHO CAN CREATE THE ILLUSION OF A DEMOCRATICALLY RUN OFFICE. HE�LL ASK EVERONE�S OPINION EVEN IF HIS MIND IS ALREADY MADE UP. HE�LL SPEND TIME TALKING TO HIS EMPLOYEES, INSPIRING WAYS TO ACCOMPLISH PROJECTS MORE EFFICIENTLY AND GIVING PRAISE WHEN IT�S DESERVED. HE ENCOURAGES CREATIVITY AND INITIATIVE, PERMITTING HIS EMPLOYEES TO CRITIZE HIM, AS WELL AS SUGGEST WAYS OF IMPROVING WORKING CONDITIONS. | |||||||||||||||||||||||
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HILARION T. HERRERA 490 GEN. ORDONEZ ST., MARIKINA HEIGHTS, MARIKINA CITY Telephone #. 373-3156 / 941-6958 EDUCATION COMPUTER TECHNICIAN-ASIAN COLLEGES OF SCIENCE AND TECHNOLOGY-1989-1991 ELECTRONICS TECHNICIAN-ASIAN COLLEGES OF SCIENCE AND TECHNOLOGY-1993-1996 AWARDS DATA GENERAL PHILIPPINES-SUPERVISOR'S AWARDEE FOR PROCESS IMPROVEMENT-DEC. 1994 AND MAR. 1995 POSITIONS HELD TELECOMMUNICATIONS TECHNICIAN-1996-1998 G & G GROUP DAMMAM,KINGDOM OF SAUDI ARABIA CB,VHF & UHF ANTENNA INSTALLATIONS,OPERATIONS,REPAIR AND MAINTENANCE,SPECIALIZING IN GSM,PAGERS,ALCON & SENAO LONG RANGE CORDLESS TELEPHONES,ALINCO & ICOM BRAND OF TRANSMITTERS COMPUTER TECHNICIAN-1991-1996 DATA GENERAL PHILIPPINES MANUFACTURING END-LINE COMPUTER TESTING AND TROUBLESHOOTING, INDUSTRIAL TEST EQUIPMENT MAINTENANCE AND REPAIR,RF SYSTEMS OPERATION, INSTALLATION AND REPAIR,TERMINAL SERVER TECH. OF DATA GENERAL MV SERIES OF COMPUTER NETWORK SYSTEMS SEMINARS ATTENDED PROGRAM LOGIC FORMULATION-MERALCO FOUNDATION INSTITUTE-FEBRUARY 1999 LOCAL AREA NETWORKING-MERALCO FOUNDATION INSTITUTE-FEBRUARY 1999 WINDOWS NT 4.0 ADMINISTRATION-MERALCO FOUNDATION INSTITUTE-MARCH 1999 SENAO LONG RANGE COMMUNICATION SEMINAR-DAMMAM-1997 POWER ELECTRONICS SEMINAR-PHIL. SCIENCE & TECH. CENTER-1994 REFERENCES MR. WILFREDO GONZALES -DATA GENERAL PHILIPPINES. -HUMAN RESOURCES MANAGER- 1000 AURORA BLVD., CUBAO , QUEZON CITY TEL. # 913-8811 MR. DENNIS EVIOTA -AMKOR-ANAM PILIPINAS- INTERNAL QUALITY AND ENVIRONMENTAL AUDIT - KM. 22 EAST SERVICE ROAD SOUTH SUPERHIGHWAY MUNTINLUPA CITY TEL. #. (632) 850-7583 FAX #. (632) 845-7259 CELL #. 0918-8044921 RES. TEL. #. 677-8138 E-MAIL: [email protected] MS. EVELYN EVIOTA - NCR CORPORATION (Philippines)- SPARE PARTS & REPAIR MANAGER - 109 ALFARO ST., SALCEDO VILLAGE 1227 MAKATI CITY TEL. # (632) 8104551 FAX. #: (632) 818-4499 / 892-0858 LANGUAGES ENGLISH AND TAGALOG INTERESTS/ACTIVITIES STAMP AND COIN COLLECTION,AUTOMOBILES AND MOTORCYCLES, SPORTS LIKE BASKETBALL AND SWIMMING AND COMPUTERS COMPUTER SKILLS COMPUTER BOARD LEVEL TROUBLESHOOTING, UPGRADES, SOFTWARE LOADING, INSTALLATION AND MAINTENANCE KNOWLEDGE IN WINDOWS 98 BASED SOFWARES LIKE MICROSOFT OFFICE95, MICROSOFT WORKS, AUTOCAD DRAFFIX, LOCAL AREA NETWORKING, WIDE AREA NETWORKING, WINDOWS NT 4.0 ADMINISTRATION, WINDOWS 95 IN BOX ,WINDOWS MESSAGING, MICROSOFT EXCHANGE E- MAILING SYSTEM SET-UP, PC ANYWHERE 32 SETUP, CLIENT-SERVER - PEER TO PEER NETWORKING SET-UP, LAN POST OFFICE SETUP, PRINT SERVER, FILE SHARING SET-UP,AVIRT GATEWAY MULTI BROWSER ADMINISTRATION, NETSCAPE COMMUNICATOR 4.5, FRONTPAGE �98, ULEAD GIF ANIMATOR, KNOWLEDGE IN VISUAL BASIC 4.0 AND VISUAL FOX PRO 3.0, ETC. OTHER SKILLS DRIVING | |||||||||||||||||||||||
| Networking Corner! | ||||||||||||||||||||||||
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640K IS THE MAXIMUM AMOUNT OF RAM THE PC-DOS COULD ADDRESS. | PC-DOS WAS DESIGNED AS A SINGLE USER, SINGLE TASKING OPERATING SYSTEM. OS/2 IS A SINGLE USER, MULTI-TASKING OPERATING SYSTEM. ABLE TO ADDRESS A MAXIMUM OF 16 MEGABYTES OF RAM. MICROSOFT WINDOWS IS AN OPERATING SYSTEM, BUT RATHER, A COMPANION TO DOS. IT IS A (GUI) GRAPHICAL USER INTERFACE. MAINFRAMES LIVED IN THE 1950s. THEY USED THE BATCH APPROACH AND THEY USED CODED CARDS.-TIME-SHARING DUMB TERMINALS. MINI COMPUTERS WERE SO CALLED BECAUSE THEY WERE SMALLER THAN THE MAINFRAME. LAN IS A DISTRIBUTED PROCESSING., A PHYSICAL COMMUNICATION LINK USED BY A SINGLE ORGANIZATION OVER A LIMITED DISTANCE WHICH PERMITS USERS TO SHARE INFORMATION AND RESOURCES. COMMON LAN TOPOLOGIES ARE THE STAR, RING ANG BUS. FILE LOCKING-WHICH ALLOWED ONLY ONE USER AT A TIME TO USE A PROGRAM. REMOTE BRIDGE-A COMMUNICATION LINK BETWEEN THE NETWORK AND THE OUTSIDE WORLD. COMPUTERS USE FILE ALLOCATION TABLE(FAT) TO KEEP TRACK OF EXACTLY WHERE A PARTICULAR FILE IS STORED. BASEBAND COAXIAL CABLES HAS ONE CHANNEL AND CARRIES A SINGLE MESSAGE AT A TIME AT VER HIGH SPEED.,CAN HANDLE DATA RATE OF 10-80 Mbs. BROADBAND COAX CABLES HAVE SEVERAL DIFFERENT SIGNALS BRAODCAST AT DIFF. FREQUENCIES AT THE SAME TIME. THE SINGLE CABLE APPROACH SPLITS A CABLE BY FREQUENCY. DUAL BROAD BAND CABLE USES ONE CABLE FOR INBOUND DATA MOVING TOWARDS THE HEAD-END, AND THE SECOND CABLE (LOOPED AT THE HEADEND) FOR THE OUTBOUND CARRIERS. FIBER OPTIC CABLING IS IMMUNE TO ELECTROMAGNETIC OR RADIO FREQUENCY INTERFACE, AND CAPABLE OF SENDING SIGNALS SEVERAL MILES WITHOUT LOSS. A FIBER OPTIC CABLE IS MADE OF PURE GLASS DRAWN INTO VERY THIN FIBER TO FORM A CORE.THESE FIBERS ARE SORROUNDED BY CLADDING. FIBER OPTICS USES LASER OR LEDS AND ARE APMLIFIED BY OPTICAL REPEATERS. TYPES ARE MONOMODE,MULTIMODE AND GRADED INDEX. ANSI- AMERICAN NATIONAL STANDARDS INSTITUTE PMD-PHYSICAL MEDIA DEPENDENT FDDI- FIBER DATA DISTRIBUTED INTERFACE FIBER OPTICS CAN ACHIEVE 100Mbps -1Gbps. WIRELESS NETWORKS TRANSMITS AT MICROWAVE FREQUENCIES. NETWORK ARCHITECTURE THE STAR REQUIRES CABLE FROM A CENTRAL COMPUTER TO EACH NEW MICROCOMPUTER INTERFACE CARD. THE BUS IS A DATA HIGHWAY. ISO- INTERNATIONAL STANDARDS ORGANIZATION OSI- OPEN SYSTEMS INTERCONNECTION THE OSI MODEL THE PHYSICAL LAYER- THE HARDWARE USED TO TRANSMIT DATA. THE DATA LINK LAYER-ADDS FLAGS TO INDICATE THE BEGINNING AND ENDING OF A MESSAGE. THE NETWORK LAYER - IS CONCERNED WITH PACKET SWITHING AND VIRTUAL CIRCUITS. THE TRANSPORT LAYER-IDENTIFIES ERRORS IN THE PACKETS. THE SESSION LAYER- CONCERNED WITH NETWORK MANAGEMENT AND HAS THE ABILITY TO ABORT A SESSION. THE PRESENTATION LAYER- IS CONCERNED WITH NETWORK SECURITY, FILE TRANSFER AND FORMATTING FUNCTIONS. THE APPLICATION LAYER- HANDLES MESSAGES, REMOTE LOGONS AND NETWORK MANAGEMENT STATISTICS. CABLE STANDARDS IEEE-INSTITUTE OF ELECTRONICS AND ELECTRICAL ENGINEERS IEEE 802.3 10 BASE 5 IT DESCRIBES A BUS NETWORK WITH THICK BASEBAND COAXIAL CABLING THAT CAN TRANSMIT DATA AT 10 MBPS OVER A MAXIMUM DISTANCE OF 500 METERS. IEEE 802.3 10 BASE 2 DESCRIBES A BUS NETWORK COMPOSED OF THIN COAXIAL CABLING THAT CAN TRANSMIT DATA AT 10 MBPS FOR A MAXIMUM DISTANCE OF 200 METERS. IEEE 802.3 10 BASE T A PHYSICALLY DISTRIBUTED STAR, USING INEXPENSIVE TWISTED PAIR. 10 BASE T NETWORKS CAN TRANSMIT DATA AT 10MBPS FOR A MAXIMUM DISTANCE OF 100 METERS. BRIDGES ARE DEVICES THAT CONNECT LANs AT THE DATA LINK LAYER OF THE OSI MODEL. THEY DO NOT CONCERN THEMSELVES WITH HIGHER LEVEL PROTOCOLS. THE MAJOR FUNCTION OF A BRIDGE IS TO FORWARD AND FILTER PACKETS, DEPENDING UPON THEIR DESTINATION ADDRESSES. A SPANNING TREE BRIDGE APPROACH TO BRIDGING MULTIPLE NETWORKS RESULTS IN A SINGLE PATH FROM ONE LAN TO THE NEXT. ROUTERS ROUTERS FUNCTION AT THE NETWORK LAYER OF THE OSI MODEL AND ARE PROTOCOL SPECIFIC. ONE MAJOR ADVANTAGE OF A ROUTER OVER A BRIDGE IS THAT IT BUILDS A FIREWALL THAT PROTECTS ONE NETWORK FROM PACKETS GENERATED BY ANOTHER NETWORK , THEREBY REDUCING MESSAGE TRAFFIC AT THE WORKSTATION LEVEL. BRIDGES CONNECTS LAN SO THAT THEY FORM ONE VERY LARGE NETWORK. ROUTERS ARE MUCH MORE SOPHISTICATED - AND MUCH MORE EXPENSIVE THAN BRIDGES.BEFORE TRANSMITTING A PACKET TO ITS DESTINATION, A ROUTER CAN ANALYZED CURRENT TRAFFIC CONDITIONS AND DETERMINES THE BEST ROUTE FOR THE PACKET TO TAKE. GATEWAYS LOCAL LAN GATEWAYS A LAN GATEWAY CAN BE ATTACHED VIA COAX CABLE TO A 3274 CLUSTER CONTROLLER TO PROVIDE A MICRO-MAINFRAME CONNECTION. REMOTE GATEWAYS AT THE REMOTE SITE, THE DESIGNATED "GATEWAY" PC IS EQUIPPED WITH A GATEWAY INTERFACE BOARD AND SPECIAL GATEWAY SOFTWARE TO EMULATE A CLUSTER CONTROLLER. EACH REMOTE PC CAN EMULATE A 3278 TERMINAL , USING THE GATEWAY PCs SYNCHRONOUS MODEM TO COMMUNICATE OVER A PHONE LIN TO A MAINFRAME COMPUTER. ONE GATEWAY SERVER IS CAPABLE OF RUNNING 64 3270 EMULATION SESSIONS AT A DATA RATE OF 56KBPS VIA SYNCHRONOUS MODEMS ATTACHED TO THE IBM 3702 OR 3725 CONTROLLERS. NETWORK MANAGEMENT AND CONTROL THE FIVE FUNCTIONAL AREAS OF NETWORK MANAGEMENT ARE CONFIGURATION MANAGEMET, FAULT MANAGEMENT, PERFORMANCE MANAGEMENT, SECURITY MANAGEMENT AND ACCOUNTING MANAGEMENT. AUTOMATED INVENTORY PROGRAMS ARE USEFUL TOOLS FOR CONFIGURATION MANAGEMENT. FAULT MANAGEMENT INCLUDES DOCUMENTING AND REPORTING NETWORK ERRORS. MONITORING NETWORK TRAFFIC PATTERNS AND GENERATING NETWORK STATISTICS ARE IMPORTANT PARTS OF PERFORMANCE MANAGEMENT. NETWORK USERS CAN BE RESTRICTED TO USING KEY DIRECTORIES AND FILES. CALL-BACK MODEMS ARE A WAY OF PROTESTING A NETWORK FROM REMOTE USERS� UNAUTHORIZED ACCESS. PROTOCOL ANALYZERS LIKE THE SNIFFER PROGRAM (NETWORK GENERAL CORPORATION) ARE EXCELLENT TROUBLESHOOTING DEVICES THAT EXAMINE THE CONTENTS OF NETWORK PACKETS. A NETWORK MANAGER�S PRIMARY RESPONSIBILITY IS TO KEEP THE NETWORK RUNNING EFFICIENTLY.
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